[Resolved]  Monginis — Failing to deliver pre-ordered eggless birthday cake

Address:

Kolkata, West Bengal

Hi! I am a regular customer of Monginis, Kolkata, Unnayan branch (Bengal Ambuja, Ajoynagar bypass). I had ordered eggless birthday cakes on three occasions and on all the three occasions they had failed to deliver it on different pretexts. And the disgusting part is that they did not inform us about the fact that they will not be able to do so, and only when I went to take the delivery, did they tell us that the cake will not be available. The reasons they gave each time was unique...the last time they said that the cake fell from one of the boys hand...before that they once said that the company factory has delivered the cake with eggs in it, ie, not the eggfree kind and several such excuses.When the franchisee was initially owned by Mr. Anjan Basu, I faced no such problem. But now I don't know who the owner is, but the employees are totally hopeless.