[Resolved] Monte Carlo Fashions — blend wool sleeveless sweater

MsSDas

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700089
Website:	www.montecarlo.in

I had bought 1 blend wool sleeveless sweater from www. Montecarlo.in. The product which i received had a very poor fabric quality. Moreover, the shade mentioned in the monte carlo website was light green while i received a sea green sweater. Inspite of mailing and requesting for refund to the monte carlo customer care several times, i didn't get any response.

I think, the monte carlo website is not at all reliable. They sell poor quality fake products to dupe the customers.

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Mar 13, 2018

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2018

Monte Carlo Fashions Customer Care's response Dear Customer

Greetings for day.

We have already accept the return of product and same has been informed to you over your email id [protected]@gmail.com.

Once your product reach at our end, we will change your product as per your requirement if possible, else we will refund your amount to you.

Feb 10, 2018

Updated by MsSDas Not really. I have received the following e mail from monte carlo customer care, 3 days after i sent my refund/ return request e mail:
"Dear Customer

Greetings for the day.

We would like to inform you that product dispatched from our end as per your order only. There might be slight colour variation in the received product from the website image, same has been mentioned on the website also.

In case if there is more than slight variation, we request you to kindly share the snapshot of received product so that we can forward your complaint to concerned team for confirmation. Once variation confirmed we will accept the return of your product.

In Case Of Any Queries Please Call Us At : [protected], [protected]

Regards,
Rohit Garg
Customer Happiness Team
Monte Carlo Fashions Limited"

The customer care mail smartly omitted the poor fabric quality issue. As for colour, the company will decide whether there is any variation or not, while the customer is paying for the product. Light green and sea green are two different shades altogether. Where comes the question of slight variation?

Feb 12, 2018

Updated by MsSDas Monte Carlo's return/ refund policy is just an eyewash. They show good quality products on the website but when one buys the products online, they deliver poor quality and different coloured products. They cheat on the customers.
I had sent snapshots of the product and this is the reply I got from them:

"Dear Customer

Greetings for the day.

As per your complaint we had forward product snapshot to concerned team. As per concerned team there is no colour variation in the received from the website. Product is same as shown on the website. We are very sorry we can't accept the return of this product as there is no variation found in the product.

In Case Of Any Queries Please Call Us At : [protected], [protected]

Regards,
Rohit Garg
Customer Happiness Team
Monte Carlo Fashions Limited"

It is quite obvious that in order to avoid the hassles of return and refund the Monte Carlo team will decide that there is no variation in colour. The poor fabric quality issue has been smartly overlooked.

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Comments

Arvindgi1980

from Lucknow, Uttar Pradesh

I bought new jacket from monte carlo showroom located in meerut . Jacket is to expensive but quality is so poor. jacket cut in few days. I m not satisfied with this company product quality. Please solve my problem to exchange this jacket as soon as possible.

Animesh prasad

from Mayang Imphal, Manipur

I bought jeans from monte carlo show room muger on 18022018 and it has stitch defective. So i want to replace it.