[Resolved] Monte Carlo Fashions — non delivery of product

Sudhir2210

from Delhi, Delhi

Address:	New Delhi, Delhi, 110095
Website:	www.montecarlo.in

I have purchased a sweatshirt online at montecarlo.in on 23 Jan 18. As on 01 Feb 2018, the monte carlo showing the product status delivered via delhivery tracking ID[protected]. However, while tracking the product and talking to customer care at Delhivery courier company, they informed that no product has been assigned to them for delivery.

Customer care told me that they sent me the product and will reach to me. I write to customer care at monte carlo, some one replied me that they gave me bill of lading copy. What I'm suppose to do with the Bill of Lading. The issue is between courier company and montecarlo while I am suffering. The customer care is not picking the calls and neither responding to any email I wrote.
I don't needed the product any more, I just needed my money refunded. My order No. is[protected]

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Mar 12, 2018

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Monte Carlo Fashions Customer Care's response Dear Customer

Greeting for the day

Thanks for writing to us, As per telephonic conversation with us We will Process your payment refund against your order as soon as possible. Kindly bear with us,

We apologized for the inconvenience.