Morphy Richards — 2-in-1 cordless bagless upright vacuum cleaner

Address:

Dublin 15 F25Y Ireland

Hi I am the owner of this vacuum cleaner which I think is brilliant. But it is not running even though I put it on the charger and the light is green. It It cannot seem to start running as it is making a sound but cant seem to catch on to the full running. In my words it is making a chugging sound.
Perhaps you can help me with this as I am elderly and cannot use the normal vacuum. It is completely cleaned out.
Looking forward to hearing from you asap. Joan