Morphy Richards — About my otg

Address:

#75 ward no 6 near vishwakrma mandir,Ropar road Kurali ,distt. Mohali, Punjab140103

My morphy richards OTG of 60 lt is not working properly I have sent a complaint many times earlier too but its condition didn't improve. I request you to please get it replaced as soon as possible .
As you can check too i have complaint 5-6 times earlier too but now water is over the head .So please give me a solid solution of my problem