Morphy Richards — Complaint pending since last 15 days

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Morphy richards complaint for steam iron no. 10675175 pending since 19th october 2016. Steam iron under warranty and is out of order.
On checking with customer care ([protected]), i learnt that complaint has been closed and not pending. Strange i didn’t share the code which i receive from service centre (Which was supposed to be shared only on complaint being resolved). On further asking, how complaint can be closed when we didnot share the code, cc executive has no answer. He tried to convince me that they have registered the fresh complaint[protected], it will be attended shortly. When i requested for transferring the call to his senior, cc executive first didnot pay heed then on my insisting, he transferred the call to his senior (Mr. Anup), who after listening to my query, disconnected the call abruptly. This is pathetic and annoying.