Dear all
I purchased food processor on dec 4 2016 which is not in working condition from one month i log the complaint regarding the same in your customer care on 4 november but till now my food processor is not corrected the best part it after log the complaint in your call center 4 times no engineer was aligned to visit my place when ever i call to customer care center they stated me that your call has been closed by below reasons
1call reason - customer has denied to change the part...2 call reason - customer not picked the call...3 call i do today morning at 10.00and 4 call at noon 3.00
But truth of all that is not one contact me or visit ed my house till date... After today's call in morning when they call on my alternate number for the first time after one month where my mother stated that my daughter in law is coming in 15 mins so plz visit by that time no body bother to call me after that...
For this i call 4th time to customer care and inform ed him that my this call will also get cancelled by u guys by stating that customer is not present at there place...
This kind of pathic services are provided by you guys...
Your engineer are closing my call with wrong information... If you want to check the call records you can do that
In this month time period when i get number of senior persons to whomever i call mr prince and sanjay kumar who are heading this area they even least bother to take my complaint... What a good senior persons are recruited for customer service s...
Your engineer are doing call from land line number today. And stating that we are near to your place... This is the big example of their services and no one visit till today at my place... You guys are waiting to get my warranty period get over...
How smart people's u are
If this complaint help me to get my product factory before warranty period i will be thank full to you..
Hope my mail lenght will tell u how much i furestaed from this kind of service
Regards
Sapna bhardwaj
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