Morphy Richards — DO NOT BUY Morphy Richard product - Damaged product sold and not replaced / repaired properly within Gaurantee

Address:

Ahmedabad, Gujarat

I purchased a Divo Essential 3 Jar Mixer Juicer from Morphy Richards on 31/12/2014, with 2 years of guarantee + 5 years of guarantee on motor. When used it first time, it didn't started, I logged my complaint and customer care representative from Bajaj Electricals visited to attend my complaint (Call no.[protected]. I raised my concern that how should I trust reliability of this mixer juicer as its not working from its first attempt and asked him to replace the product as its under Guarantee. But, he declined and repaired the mixer juicer by cutting and fixing the open wire near motor. Now the worst part of Morphy Richard Mixer Juicer: After about 2.5 months from the date of its purchase, one day something strange happened which I never experienced with any other company' mixer juicer. While grinding, I heard a stroking sound and mixer stopped working, when I put off the jar I found that, the gear WHEEL which is used to fix the jar for grinding was CRUNCHED and jar blade was also displaced. This is really TERRIBLE. I was surprised looking at the quality tested and approved by Morphy Richards. I would say PATHETIC. Also, the service they are delivering to the customer is worst than their product quality. Their representative form Bajaj Electricals are very arrogant and manner less. I again logged my complaint and they again declined for the replacement event demanding charges for the broken part replacement (Wheel) even though the product is under guarantee. I insisted and requested back, they told me they will confirm and get back to me. They never came back with any feedback and I had to call them after waiting for 15-20 days of time after their visit to attend my complaint. Finally, the refused to replace the product/part (Wheel) free of cost, even its under Guarantee. I would NOT RECOMMEND Morphy Richard product to anyone. If you want to save your money and time DO NOT BUY MORPHY RICHARD PRODUCT. Its a suggestion not an advice. As Morphy Richard claims, its not 'smart ideas for your home', its a 'smart idea to make you fool'. So be careful and evaluate for other better options. As per my experience, this is really not a deal to think even.