Morphy Richards — Icon DLX 1000-Watt Food

Address:

Mumbai City, Maharashtra

I had ordered Morphy Richards Icon DLX 1000-Watt Food
Processor in Oct 2016, since we were out of town we used the
product in Dec.
I had called a service centre associate for a demo as the
you tube demo was not very helpful and when the service
centre guy came for the demo he stated the information on
youtube is as per the old model cause the process was quite
simple. Once the service guy showed as the demo somewhere
around 7th Dec we started using the grinder, we used it for
not more than days and the machine stopped it was
quite annoying as I had paid a huge amount for the product
and I don't expect the product to stop within 2 days.
I called the service centre guy and I guess he came within 2
days of the complaint the motor started without him doing
anything I guess it was because the product had cooled down,
when the motor started it had a burning smell and since it
was kept on the floor we realised it had some black powder
on my white tiles which the service centre guy also saw, he
said will repair the product . I refused the same and told
him I want the product exchanged as I have only used it for
just 2 days and its not acceptable. he said it cant be done,
so I asked hi what is the complaint process which he was not
aware and informed me to speak to his senior name Amit his
number: [protected].

I spoke to Amit on 30th Dec and he was not able to solve my
issue as well, I asked him what is the complaint process
however he said that I can speak to his supervisor and he
would share his number but I very specifically again asked
him about the complaint process for which he informed me I
need to speak to customer care ...I guess no one know what
the complaint process but I will definitely find a away.
Since Amit has only provided your email address and not his
superior number I am writing to you and expect a resolution
on a product that I paid INR 8000 and within 2 days o[censored]sing
it stopped how annoying is it.

I need to understand what will be done of this product and I
need a competent person to call me to provide me a
resolution.
Regards
Sheetal Puthran
Mobile number: [protected]