Morphy Richards — Microwave oven - 23 mcg

Address:

Kolkata, West Bengal, 700025

On 14th october 2016 i have lodged a complaint in your forum regarding micowave oven issue. details are:

Product: microwave oven - 23 mcg
Sr. no. of the product: mi01 mw12
Purchase date: 25/01/2016
Complaint no.: 10642892
Warranty: 2 years

While lodging the complaint the 1st representative assure me that customer service will be delivered within 2-3 days. but no service took place till today.

On inquiring about the same 2nd representative gave me customer service dealer number who will perform the job. but the customer service dealer was totally an unprofessional person who did not give any heed to my problem rather he kept on disconnecting my calls and showed utter disrespect. this was highly disappointing to me given the fact that your company has a worldwide reputation.

Now on speaking to the 3rd representative, he provided me the same kind of treatment as said above.

Your company promises customer service first and see we the customer are repeatedly calling you people for service! for a single product i had to talk with 3 representatives!! such a shame!!

Disgusted with your services and given the number excellent companies and their services available nowadays, i am never going to purchase anything from your company in near future and would suggest all my acquaintances to do the same. i am sure if the service would have been a "paid" service then it would have been delivered within few hours.

Customer service sucks!