Mother Dairy — quality of water melons bought from booth no770 in patpar ganjbehind mother dairyplant

Address:

New Delhi, Delhi

I bought a water melon from fruit and vegetable booth no 770on TUESDAY(12th May) and the container in which these were displayed had a hand written placard saying LAL AND MEETHE along with rate of that day. I bought a water melon weighing around 2kg assured of its quality as promised on the placard. But to my utter dismay when we cut the same on Wednesday the colour of the water melon was light pink and it seemed that it was not ripe enough to be eaten. When I went to the booth at 15.30 the attendant at the counter inspected it and called the regular attendant to come to the booth to resolve the issue as he found himself not competent enough to redress my grievances.He requested me to wait for some time to allow regular attendant come. But after waiting for 15 minutes he did not come I asked for the complaint book, which he said he was not aware where it is kept and again phoned and told me to come in the evening and keep the water melon in the booth to enable them to think about next course of action. When I again went in the evening the regular attendant was there and he said they are not responsible for the quality and he also refused to give me the complaint book, instead wrote m no [protected] saying that it is the complaint no of mother dairy. I explained to him that on no other vegetable and fruit any assurance of quality was mentioned and a customer is supposed to buy the same using his discretion as regards quality and edibility of that item. But in case of water melon you are guaranteeing the quality of water melon by placing a placard and you are responsible for its quality. I left the water melon at the booth and came with the slip.Now I am complaining to you and demand why complaint book was not provided in the booth, why placard assuring the colour and sweetness of water melon was placed, whether the same is permitted by you or the booth owner is trying to be extra clever in resorting to unfair trade practice to push up his sales and fleece hapless consumers who incidentally is also a senior citizen. I request you to take suitable action in the matter and keep me posted about developments action taken to redress my complaint. PS The attendant was wise enough to suggest me that I will be spending more than the cost of water melon if I complained and pursued it. Thanking you, Yours faith fully B K MAHAN [protected] [protected]@gmail.com Add Flat No 105, Dhruva Apartments, I P EXTENTION Patapar Ganj, Delhi 110092