Motilal Oswal — Optional trading lot purchase done by broker without acknowledgment to me which incurred loss worth 40, 000/-

Address:	Mumbai City, Maharashtra, 40025
Website:	www.motilaloswal.com

Hi, This is Shraddha Shinde. (Client Code: E010254).This complain is regarding to the issue that happened with my trading account from one of dealer Rohan Adake from Malad Motilal Oswal branch on 30 April, 2015. He made optional trading deal without my concern, in which i indebted by leisure worth 40, 000 /- Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (Branch Manager from Malad Branch), Rohan(Dealer), Manoj Yadav (RM) on 8th May, 15 at Motilal Oswal office, Malad. After listening to the recordings it was agreed by Mr. Kasliwal, 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me and they will pay all the amount within next 3 months . Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 40000/-(including trading loss, brokerage amount and cash amount from my account). It was agreed by Mr. Kasliwal that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. Its been 8 months, he simply gave the evasive reasons and now he is saying we cant pay you the reversal. Kindly see all the mail chains that I followed in the last 8 months. ... Mail Chain: [protected] Forwarded message[protected] From: Shraddha Shinde Date: Wed, Nov 18, 2015 at 10:26 AM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: [protected]@motilaloswal.com Hi, This is Shraddha Shinde (Client code: E010254). (Now account transfered to MOT branch) I need attention to my issue. This mail is regarding to the issue that happened with my account from one of dealer Rohan Adake from Malad Motilal Oswal branch on 30 April, 2015. He made optional trading deal without my concern, in which i indebted by leisure worth 36, 600 /- ( actually amounting 40, 600/- I have reduced amount that cut from my profit that was in my account alredy) . Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (Branch Manager from Malad Branch), Rohan(Dealer), Manoj Yadav (RM) on 8th May, 15 at Motilal Oswal office, Malad. After listening to the recordings it was agreed by Mr. Kasliwal to pay all the amount within next 3 months .In meeting after listening to the audio recordings it was clear that 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me. Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 37000/-(including trading loss, brokerage amount and cash amount from my account). It was agreed by Mr. Kasliwal that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. And I need not to clear any RMS pending But till now I received 10, 000/- only (Given by Rohan in starting 2 months). I have been waiting since April to get money back and kept on following. Initially I followed Rohan(Dealer) but many times he lied about paying money and kept on delaying the refund. Now he have resigned his job too. Initially the debit was of 36, 600 /- Rs now by adding its interest it became 39, 121 /- . Debit now got cleared since I have added 10, 000/- given by dealer Rohan and remaining amount got cut from my account in terms of collateral selling of my shares. Now the debit got totally cleared from my account. Making it worth amount of 29, 121/- from my account. Its been seven months and I only got evasive reasons each time from Mr. Saurabh. Now a days he is not picking up my call too and not at all responding. Now Rohan (Dealer) have resigned the job. So Saurabh Kasliwal had kept on telling me from last two months that Rohans salary will be credited in my account to clear my leisure. but after that till now I have not received any amount .. Also other than the salary amount of Rohans Salary there will be 10, 000 /- to pay to me. Mr. Saurabh kept on telling me that Rohan will give you that money, but I have no trust he will pay the remaining amount now if he dont belong to the company and resigned. I will be very thankful if you looked in to the matter and helped me to get back the money. You can look on to the chain mail that i have sent to Mr. Saurabh Kasliwal from the start of the issue done. Looking forward for your co-operation. Kindly revert. Thanks, Shraddha Shinde. Client Code: E010254 Branch: MOT MOB No: [protected] Emergency Contact No: [protected] [protected] Forwarded message[protected] From: Shraddha Shinde Date: Mon, Nov 2, 2015 at 10:19 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: yogesh.[protected]@motilaloswal.com Cc: sachin.[protected]@motilaloswal.com Hi Yogesh, Can you update me about money transfer. I didnt recieved any amount yet. Thanks, Shraddha Shinde. Mob No: [protected] Client Code: E010254 [protected] Forwarded message[protected] From: Shraddha Shinde Date: Mon, Oct 26, 2015 at 8:46 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: sachin.[protected]@motilaloswal.com Cc: yogesh.[protected]@motilaloswal.com, Deepa Mishra Hello Sir, This is Shraddha Shinde (Client code: E010254). This mail is regarding to the issue that happened with my account from one of dealer from Malad Motilal Oswal branch. He made optional trading deal without my concern, in which i indebted by leisure worth 36, 600 /- ( actually amounting 40, 600/- I have reduced amount that cut from my profit that was in my account alredy) . Regarding the issue I took the meeting with Mr. Saurabh Kasliwal (BM), Rohan(Dealer), Manoj Yadav (RM). After listening to the recordings it was agreed by Mr. Kasliwal to pay all the amount within next 2 months. But till now I recieved 10, 000/- only. I have been waiting since April to get money back and kept on following. Initially I followed Rohan(Dealer) but many times he lied about paying money and kept on delaying the refund. Now he have resigned his job too. Initially the debit was of 36, 600 /- Rs now by adding its interest it became 39, 121 /- . Debit now got cleared since I have added 10, 000/- given by dealer Rohan and remaining amount got cut from my account in terms of collateral selling of my shares. In start of this month i also sold my shares, but that too got cut from my account to fulfill the leisure. Making it worth amount of 29, 121/- from my account. Sir I am very much in need of money and wants the money back at the earliest. Its been six months and I am really sicked of following and getting evasive reasons each time from Mr. Saurabh. He had kept on telling from last month that Rohans salary will be credited in my account, but till now I have not recieved it. Also other than the salary amount what about the remaining 10, 000 /- Rs.? Mr. Saurabh kept on telling me that Rohan will give you that money, but I have no trust he will pay the remaining amount now if he dont belong to the company and resigned. I will be very thankful if you looked in to the matter and helped me to get back the money. Looking forward for your co-operation. Kindly revert in case of any concern. Thank you, Shraddha Shinde. Client Code: E010254 Mob No: [protected] [protected] Forwarded message[protected] From: Shraddha Shinde Date: Wed, Oct 7, 2015 at 4:54 PM Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Deepa Mishra Cc: saurabh.[protected]@motilaloswal.com [protected] Forwarded message[protected] From: "Shraddha Shinde" Date: 22-Sep-2015 11:46 am Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Cc: "prasad pakhare" Hi Saurabh, Kindly update me with the details of transfer of remaining amount including date on which you will transfer the amount. I have been waiting from 5 months for the payment and in very need of money. Consider this as final reminder, on next I will be escalating this issue. Amount: 24033.8 (dated 22 sept) + 5088 = 29121.8 Regards, Shraddha Shinde. Client code: E010254 [protected] Forwarded message[protected] From: "Shraddha Shinde" Date: 27-Aug-2015 6:50 pm Subject: Fwd: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To:, Cc: "prasad pakhare", "Manoj Yadav", Hi, Below is the payment structure that needs to pay: Paid the money in motilal oswal account worth : 10, 000 /- (Paid by Rohan on: 01/07/2015 and 03/08/2015 ) Apart from the money paid there is RMS selling of my shares six times ; MONEY NEEDS TO GET: Collateral Selling of my shares worth: 5088 /- ( EngineersIND: ( ( 212*4 shares ) *6 times )= 5, 088 /- ) Still pending RMS value: 23563.16 /- as on date 27/08/2015 TOTAL AMOUNT STILL PENDING : 5088 + 23563.16 = 28651.16 Rs. Kindly make it on the highest priority I need total money on the urgent need. Thanks, Shraddha Shinde. Client Code: E010254 [protected] Forwarded message[protected] From: Saurabh Kasliwal Date: Tue, Jul 28, 2015 at 12:55 PM Subject: RE: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning To: Shraddha Shinde, Rohan Sheetalnath Adake Cc: Manoj Yadav, "sonal.[protected]@motilaloswal.com", prasad pakhare, Jigar Lotia Rohan, What is matter and talk to client urgently solve matter and update me by EOD. Regards, Saurabh Kasliwal Branch Manager Motilal Oswal Securities Ltd. Palm Spring Centre, 2nd Floor Link Road Malad(West) Mumbai Mobile: +91 [protected] esign ************************************************************ From: Shraddha Shinde [mailto:[protected]@gmail.com] Sent: Tuesday, July 28, 2015 12:44 PM To: Rohan Sheetalnath Adake; Saurabh Kasliwal Cc: Manoj Yadav; sonal.[protected]@motilaloswal.com; prasad pakhare; Jigar Lotia Subject: Re: Fwd: Regarding waving off brokerage in the purchase transaction made without concerning Hi Rohan, This is with reference to earlier mail regarding subject issue. I have recieved only 5k (on[protected]withing three months.Though it was agreed that you are going to clear all the RMS value within three months from the day meeting held on 8 th May, 15. I m in very need of money for my MBA admission and will be greatful if you clear all the balance RmS amount by next month end.(Til 30 August, 15) Also till date kindly stop collateral selling of my shares for RMS compensation which takes place on every wednesday. Regards, Shraddha Shinde. Client code: E010254 On 16-Jun-2015 3:49 pm, "Shraddha Shinde" wrote: Hi Saurabh/Rohan, This is reference with the trailing mail and meeting held with you, Rohan, Sonal and Manoj on 8th May, 15 at Motilal Oswal office, Malad regarding the subject matter. Wherein, following points were discussed and agreed by you: 1. We all had listened voice recording of trading done on 30.04.2015. Wherein it was clear that 2nd and 3rd transaction of option trading was done without any intimation/knowledge to me. 2. Demat account statement was look after by everyone and it has been concluded total loss in 2nd and 3rd option trading was amounting Rs. 37000/-(including trading loss, brokerage amount and cash amount from my account) 3. It was agreed by you that total loss(as stated above and whatever inerest charge) will be bear by Motilal oswal. And on monthly basis Rs 10000/-will be paid to my account to clear above claimed losses within next 3 months from the date of meeting held. And I need not to clear any RMS pending. Wherein till today I have not received single amount. Till now two times RMS selling of my delivery shares has been done by the RMS department. Also I believe there are the interest charges applied on the RMS pending amount. Once again I request you to clear it at the earliest or will need to have help from the customer query department. Regards, Shraddha Shinde. Client Code: E010254 This is Shraddha Shinde(Client Code:E010254). This mail is regarding to tell untrusty behavior of your dealers. Last thursday one of your dealer Rohan called me for optional trading, after listening i said him yes for trade. When he called me second time he already sold the first and bought second and told me reason your phone was unreachable unless taking permission for second purchase transaction. As a new in trading, I did never use to say 'yes' for optional trading unless knowing the losses i may suffer. As he bought shares already i needed to say 'ok' afterwards. And the end of the day it was loss for 36000 including brokerage. I am afraid dealers really minds money of their clients! They are doing transactions on their mind. Did they really cares profit of their client or only no of transactions?? Similar experience i received from some other dealers as wel. This behaviour broke trust and now needed to suffer the loss which is beyond my capacity limit which is unaffordable. I request you to kindly wave off the brokerage charge as it was done without my knowledge and it is beyond my financial capacity. This is my humble request to you to look into this matter and revert back. 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