Motilal Oswal — Poor Customer Service

Address:	Mumbai City, Maharashtra
Website:	www.motilaloswal.com

Motilal Oswal has very poor record of customer service. I had opened my account in Bangalore and then later moved to Pune. It has been 2 years and they still operate my account from Bangalore while the RM is from Mumbai. Every time I ask for ledger report, it takes 4-5 follow-ups and a month of haggling before the report is made available. As a customer I am entitled to my report at any given time to make informed decision which is denied to me. While I have hardly made much profit during my association with them in last 3 years, due to the poor judgement and and advice of my RM, I incurred loss in excess of 1 lakh on a portfolio of 5 lakh on 2 occasions.The RM never took the customer's risk profile into consideration while proposing high risk trading propositions. Also, the RM made false promises of waiving brokerage on Mutual Fund investment and when I committed 2 lakhs of investment based on this promise, I followed-up for months on brokerage reimbursement and it did not happen. Till date the credit did not happen even after the RM confirming on several occasions. Now I have got stuck with this company because my overall portfolio is showing significant loss and if I have to close my account, I will have to book huge loss. I would never suggest anyone to go with this broker as their customer service is pathetic and investment advice is just to make profit for themselves and not for customer. Thanks, Anupam Sharma Email: [protected]@gmail.com Client Code: E515972