[Resolved]  Hero Motocorp — Defective motorcycle.

Address:

West Tripura, Tripura

To,
The Manager.
Hero Motors.
Math Choumuni.
Agartala. West Tripura.

Subject : Complain regarding defective bike.


Sir,
I am a customer of your showroom. This time I have purchased a “Super Splender” on 21/10/2012. After the purchase I have use it only two days. From the third day the said bike stops automatically in running and not possible to start on my part.

In this reference the said bike has send to your showroom on 31/10/2012 and given to me back after repairing at your end. But unfortunately the same problem has occurred and I have to pull the bike a least 5/6 Km. On 01/11/2012 the bike once again send to your showroom and till now it is under repairing in your custody. As I am a businessman it is very difficult for me without a bike for maintaining my official and customer link.

In this condition, actually I am in a doubt regarding the quality of this bike because I have to bear with the same for at least 5 to 6 years. So now, you are heartily requested to keep the bike in your custody and change the said bike because I am not psychologically agree to bear with this particular bike, otherwise back the payment that I can choose another one as per my need.

Thanking you very much and awaiting for your urgent initiative in this regard.

Yours truly,

Mr. Apu Saha.
Mobile – [protected].

*** This is to be informed that, I have not get the receipt of the complain letter till today from Agartala showroom and my motor cycle is also in their showroom.