[Resolved]  Honda Two Wheeler / Honda Dio Scooty — Worst Accessories Quality and no customer care

Address:

Jaipur, Rajasthan

I purchased a Honda Deo two wheeler for my wife in the month of Aug’12 from Advent Honda Agency, Jaipur. After that on the 2nd day, the side stand of the scooter broke. We complained with agency and got the replacement. After that within a month, the side indicator bursar started malfunctioning and front mudguard started giving sound. My wife visited 3 times to service center of Advent Honda Agency and complained for the same but every time the service people tell “the issue is resolved” and it again reappear in 2 to 3 days. I visited the service center on 3rd of May for 3rd service with my wife to get the issues cleared but after several communication the changed the faulty bursar and denied for the Mudguard which was broken for 1st month because of poor manufacturing quality of accessories. I have written mails to Service Center Manager Mr. Ram Niwas. But till date no reply received from his side. Several times I asked for company customer complain number or email id, then he told me there is no email id or phone number of Honda company to be contacted by customer.

I am doubtful that how a company like Honda provides such worst quality accessories. And a company is selling its product and not having customer care to communicate with customer to resolve their issue. If the original accessories of such a big company are having such a worst manufacturing quality that the accessories get broken without any physical damage, then why shall we go for product of such a company.

Apart from this, the government should have some law regarding compulsory customer care like Hero Honda is having in Two Wheeler and the agencies should not have the autocratic rights over customer.