Motorola — Complaint against service center at Jodhpur

Address:

Jodhpur, Rajasthan

Sir, I have bought Moto E in Oct. 2014. I was having problem of auto restart of mobile since last month. I have submitted my phone to service center on 11.05.2015 by assurance of getting it repaired within 7-10 days. Now, they are saying that parts are not available and therefore, it will take 4-5 more days. I dont think it is a right procedure and right way. And, what my perception is if parts are not availabe as per them, then what is surety of getting it repaired in 3-4 days. And, withour phone, you know, all work of a business class person got stuck. I am a Chartered Accountant and I have regular work of correspondence with clients which is suffering due to wrong choosing of a company, which is not promptly providing service to there customer, especially when, the mistake is not on customer end. Your service center incharge himself told that the same problem has been experienced in the same lot of Moto E. Kindly provide parts to your service center or provide them proper guidence. Hoping a positive reply from your side with my repaired mobile :)