My phone was having problem with not
able to connect to Internet after Lollipop upgrade..Then I can contacted
you guys for help and you did tried all the troubleshooting steps and then
connected to Mukesh in technical team..He then tried few steps and asked me
to submit the device in service center. My sim1 slot was broken and he did
talked to regional head and got that charges waived..I submitted my device
on 25/2/2015 in the service center and i got it on 19/3/2015... I was able
to connect to Internet as they changed the mother board on it and the sim 1
slot.. It worked fine until 7 PM on 19/3/2015 and then display was not
coming on...Then on 20/3/2015I contacted customer care and wanted to talk
to Ramesh who actually helped me in getting my device back from service
center by calling the regional head then and there. The agent told me that
he will arranged a callback from Ramesh and I did not get any help or
call.. I called again and the other representative told me to hold the
power button for 120 seconds and then the display came on and he asked me
to uninstall the antivirus if I have installed any.. I did and it was
working..Then again after one hour the display went off...i tried the same
troubleshooting and it came on.. Then again worked for one hour and went
off.. Then I spoke to Ramesh finally at 6.38 PM in the evening..He asked me
to power on the phone in safe mode and use it for 5 hours.. actually it
went on to work for only one hour.. then again the problem started.. He
asked me to submit the device in service center which I will do.. However
this morning the phone was heating like the burning charcoal...Guys it's
posing death hazard.. I am afraid that it would blast.. I want this device
to be replaced. I dont want repair on it and I wanted this to escalated to
higher team, I want a new mobile, or want my money back...I will put a case
on you guys if my mobile is not replaced or I don't get my money back..
It's risk to my family's life, it is heating without I am using it.. My
phone is just 7 months old...I waiting for your reply..
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