Motorola — Google Nexus 6 Repair Delays

Address:

Bangalore, Karnataka, 560016

Reference No:[protected] Have given my Motorola Google Nexus 6 for service on 29.09.2015 and was told the battery and the motherboard needs to be replaced and would take 10-12 days. After 15 days I call the customer care to learn that the parts have still not been received by the service center and the issue has been escalated to the higher authorities, I would be getting a call back within 48 hours. After 2 days I try contacting them to be told the exact same thing.another 48 hours ! After a week of this nonsense back and forth calls I am told the status is still the same. They do not have any higher authorities to handle such situations, just front desk voice support. Till date haven't got a call back. I am in urgent need of my phone and their service is PATHETIC ! Never buying a Motorola product again!