Motorola — Irresponsible and arrogant behavior by BX staff in Gurgaon

Address:

Gurgaon, Haryana

One of the most pathetic customer service experience, and I heard this is usually done with customers whose handsets are under warranty. Last week 19th May I submitted my phone to BX service center at Spanish Court Mall, Gurgaon Job#1411 and promised me that the display change will happen by next week. One week already gone by and now I am told 1st Jun (another week). The arrogance displayed by Mr Gurdayal Gautam and apathy by Mr Arun, who doesn't pick up his phone or respond - tells me that if you can't wait then take your phone away or get it serviced from someone else. Instead of solving the issue faster or assuring this heartwarming response was amazing to hear. The issue is as simple as change of display screen and they say that they have not received the part from supplier in Bangalore...I believe the most common problem in a handset!! Moto G2 is a good phone, however customer experience sucks!!