Motorola — Length of the time to repair, Misguided and phone was mishandled.

Address:

400076

I am having Motorola X 1st Gen (XT1052, bill date: 10Nov 2014, IMEI: [protected]). The phone touch was not responding, so I took it to your service center at Andheri (Prodcon Tech Services Pvt. Ltd). First of all I want to tell you that my experience was very unpleasant. Those people at Andheri service center were very rude. After 2 days I was told that the touch of the phone is dead and that (display and touch composite) part has to be replaced. However I wanted to take a second opinion so I went to Thane service center (B2X THANE MUMBAI). There I was told that the phone front camera is damaged. (How come without any external damage, phone can internally damage?) I was completely shocked as the phone is fully intact from outside, there is no damage caused to the phone. To get honest solution I went to authorized service center but due to this incidence I am feeling cheated and my trust is broken, It will impact company’s image too. The phone is with the Thane Service center. I request you to kindly look into the matter at the earliest. Please consider this at priority basis. Eagerly waiting for your reply. Thane service center people are very bad in talking with customers. Also Motorola customer care people are giving me wrong information. (false information and misguiding me.) Daily they say that today your call is scheduled and our representative called "Sandeep" will call you. but till date I haven't received any call. They are sanding me false emails like "your phone is repaired, please collect". Which is a wrong information. I am awaiting a response since 30 days now. Kindly help me to get this escalated and get a solution. best regards