[Resolved] Motorola Mobility — Changing my new mobile parts to old parts

N Gopikrishna

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500060
Website:	motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

My name is n. Gopikrishna. I have given my mobile (Moto g4 plus white colour) in service center for service, they have changed my mobile parts to old parts.
Service center :- scd-018-sathyam electronics.
I am unable to judge that all the parts are valid and old one. They are mention that it is valid mobile.

2-41/2, ground floor beside airtel, chaitanya chambers, chaitanyapuri, hyderabad-60. [protected].
I can't trust that the mobile which they have repired will be working for long time or not.
My service number is srscd[protected].

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Jul 1, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

May 27, 2017

Updated by N Gopikrishna today i have checked with service center again they have changed my IMEI in old mobile and given me. When i asked them they have just changed the panel of IMEI and given back. What should i do, I got new problem, my ringer is not working properly now.

Verified Support

May 29, 2017

Motorola Mobility Customer Care's response Hi Gopi,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Regards,
Motorola Support