[Resolved]  Motorola Mobility — complaint against authorized service center vashi

I have given my motorola moto g4 plus to a authorized service center which is at vashi... Before giving to them mobile was not damaged and after that they took my mobile to checked the issue and after sometime they said mobile is damaged which was not before giving to them... After received mobile from them my phone was damaged... They damaged my mobile... And they said it will charge for 2000 rs to replace the part... This is how they are fooling the pepole and taking money from them... I have raised my complaint to motorola customer care and i explained them everything and they said they will call me within 48-72 hrs after escalating the issue which is not at all tolerable... I requested them after escalation the issue why it will take 48-72 hrs to responde then that customer care girl was so rudely speaking and she said you have to wait till that time... Even i asked her to transfer the call to manager or escalation team or send a mail to me that you have escalated my issue.. She is not ready for any of the option... Very disappointed with the service provided by motorola..
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Sep 10, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2017
Motorola Mobility Customer Care's response
Hi Priyatam,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support
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Recently i had serviced my phone in motorola authorised showroom at kaloor kochi..They had replaced my screen anf the complaint was solved...But they had damaged my sim slots and now my speakers are not clear.when i insert sim in slot 1 it dosent works.only some times sim2 is working.very bad service from the part of motorola.

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