[Resolved]  Motorola Mobility — Customer care unprofessional

Address:

Jaipur, Rajasthan, 302034

Had purchased moto g in april 2016. in october when the phone was not switching on i went to customer care first time at TECH SOLUTION, JAIPUR. i got to know that water had penetrated so the repair was not included in the warranty norms and was charged for the same. with the mother board intact they showed me the partial opened phone from the top and showed the water traces so i agreed with the charged repair and got it back the very next day.
now after 3 months, in december again the phone stopped working, so went to same service station and asked. this time they opened the whole phone including the mother board and told that the water has reached motherboard when in last 3 months the phone never came in contact with the water. IT WAS BECAUSE THEY WEREN'T THOROUGH WITH THEIR WORK FOR THE FIRST TIME I HAVE TO BEAR THE SAME AMOUNT OF RS 3, 882 AGAIN. THEY ARE SO UN-PROFESSIONAL THAT THEY ARE NOT EVEN READY TO ACCEPT THEIR MISTAKE.