[Resolved] Motorola Mobility — Delay in servicing of my moto g3

Pushpendra Mahor

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452011
Website:	www.motorola.in

Dear sir or madam,
i purchased moto g3 on 8th aug 2015. i enjoyed a lot while using it. but in dec my mob stopped working. i subbmitted it to nearest service centre in indore at palasia on 26th dec. they told me that my mobile has a software problem, i will be solved by 1 or 2 days.
but after 2 days they said that my mobile has motherboard problem and parts are not available so my device will be ready in 20 to 25 days. i called them after 20 days and they again said that parts are not available, and the same story repeated even after 80 days of waiting period. i also lodged a complaint about it on moto service care but they said thet my device will be ready by the end of this month.
please send back my mobile soon of refund my money back. i can not wait anymore.
my work order no is :- IND/MG/01204

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Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Motorola Mobility Customer Care's response Hi Pushpendra, We have escalated it to the appropriate team for assistance.someone from the team will reach you soon sharing an update, Thank you for your patience as we work to address your concerns. Thanks Motorola Support