[Resolved] Motorola Mobility — Extreme delay in service | |||||
I had purchased motorola g4 plus on 19th june 2016, after connecting sim card in the mobile phone, i had recived network problem which after showing in the service centre in guwahati, the service centre people told me that the mobile phone is having manufacturing defect, the mother board needs to be replaced. But the company is not giving me replacement of the mobile phone even after the mobile phone is having manufacturing defect. Even though they are not giving replacement they should do the repairing at the earliest. But i have given the mobile on 15th july, till now the company has not despatched the part which needs to be replaced. They cant even tell me when the product will be despatched. Please help me as i am facing so much problem due to motorola's manufacturing fault. If they cant get my mobile repaired they should give me replacement as the mobile phone is having manufacturing defect.. My work order no-gwi/mg/16/00390 dated-15july 2016. Was this information helpful? | |||||
Sep 10, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Can you please tell me one thing? I have filed the complaint on 3rd of august 2016 and response is coming on today.why is such a poor service by such a well known company motorola.how much information you need from me.till now I dont have my mobile its still in service centre.its about to be 30days now.due to your manufacturing defect I am facing harrasment.I need my mobile phone replaced by tomorrow.I cant tollerate this fault in your service any more.and give someones contact number where I can directly get response.I cant use a manufacturing defect mobile.for service if I have to wait for 1month.I dont need my mobile.you either give me replacement or return the money.I need response from you today itself.I have already lodged one complaint against motorola in indian consumer helpline and consumer forum as well.if you dont want me to go any further then give me replacement or return the money.reply me today.
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