Motorola Mobility — JIO 4G sim net not working in Roaming.

Address:	Gurgaon, Haryana, 122002
Website:	www.motorola.in

I have purchased new moto m having imei no. [protected], [protected]. I am facing a problem of 4g jio sim not working in raoming in this particular hand set. I had shown it to motocare (The cell point-cpt, 68-69 ground floor sahara mall, gurgaon). My job card no is soin[protected] regarding my complaint.
But their responce is poor & saying "we will only check our local sim" and not responsible for any roaming also proving that the problem is in my (Jio) sim but i already proven him that same jio sim is running perfectaly in my another same brand model "moto m". And parralley also shown them same sim running in their (Motocare person) handset.
Now my question is that why they are trying to prove its a jio sim issue?? And not accepting that there is an issue in my submitted handset (Moto m).
I am completly frustated & harrasted by your motorola comapny & care center so kindly requested either change my hand set or refund my amount which i wasted on that moto handset.