[Resolved]  Motorola Mobility — mobile phone not repaired yet. its been more than a month.

I had submitted my motorola g4 plus phone for repair to motorola's authorized service center - 'b2x-020 kavya enterprises, shrinath plaza, dnyaneshwar paduka chauk, f. C. Road, shivajinagar, pune - 411005' on 14th june, 2017.

Imei no. : [protected]

The issue is related to internal display repair and power on/off issues.

It has been more than a month already and my phone has still not been returned.

I have talked to the support executives multiple times, and every time they keep saying that the parts are not available and that my phone will be repaired and returned to me in the next 5 days. They keep saying the same thing and keep postponing it by 5 days everytime.

I have not received a single call from their side to update me about the status of my phone.

My phone is within the warranty period and motorola is not addressing the phone for repair.

The service is pathetic.

Please take action and repair and return my phone as soon as possible within a week, or otherwise refund the full price of the phone.
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Sep 1, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
Motorola Mobility Customer Care's response
Hi Noopur,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support
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