Motorola Mobility — Moto 360 smartwatch

Address:

110032

Dear Motorola Team, I am your customer who is actually dying with lot of issues faced in Moto 360 smart watch, which is not smart actually. I have purchased Moto 360 smart watch. On this problematic Moto 360 smart watch due to which I am suffering a lot. It was submitted to your service center on 21.12.2014 with below issues: 1. Disconnect Automatically. 2. Fast discharge... 3. System hanging issue very often. After submission of watch, I called to service center and your National service head Mr. Vikas Sharma and after 13 days received different color from service center. I called to Mr. Vikas but he didn’t receive my call (Still he is not responding) then I called to Mr. Malkiat for same and he casually replied “I will update you in evening” and he update in evening that they don’t have stock of this watch in black colour and it will take 7 to 10 more days for arrange this an also suggest for use Grey colour watch, which is not as per my taste. It’s with me as I am not using it. Can you please tell me this is the way you treat your customers?? Requesting to you, kindly replace my Watch or refund the amount spent on this Watch. Please find below, my all details related to my complaints, I would request you to intervene in it. Service center: Technocare-E26 basement Lajpat Nagar, Part-2, Central Market, Delhi Complaint number: LPT/MG/15/07606, Looking forward for your favourable response. Regards Praveen [protected], [protected] --