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[Resolved]  Motorola Mobility — Moto cellphone

Hello I would like to speak to someone regarding a repair and/or replacement of my Motorola phone. This is been an ongoing ordeal which was initiated in February 2016. I shipped the device and was told it would be replaced, then was informed that it would not be replaced. I requested the device be returned and have spent the last 9 months going back and forth with associates. I was promised the phone was being shipped back, that has never happened. I was promised return phone calls, that has not happened. I finally received an email that the phone was lost by Motorola. However; there has been no word on how the loss will be resolved. I purchased an expensive Motorola smartphone and have suffered the loss of this phone by Motorola. Please, I need to speak to someone to have this issue resolved. Thank you[protected].
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Complaint marked as Resolved Feb 26, 2017

Complaint Status


[Jan 22, 2017] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response Jan 26, 2017
Hi Jay,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support
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    Motorola Mobility
    Customer Care Service
    Customer satisfaction rating
    59%
    Complaints
    1684
    Pending
    0
    Resolved
    995
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
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