Motorola Mobility — Moto edge 20

Subject: Request for Free Replacement of Motorola edge 20 Due to Display Issues after Software Update

Dear [Customer Service/Support Team],

I am writing to express my disappointment and frustration regarding the recent software update for my moto edge 20 smartphone. After installing the update firmware s1rgs32 12/08/2023, I noticed the appearance of persistent pink lines on the device's display, rendering it unusable.

Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.

I would like to emphasize that my Motorola edge 20 is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.

To provide further details, please find the relevant information below:

Phone Model: motorola edge 20
Update Installed On: 02/08/2023
Issue Arises In: 02/06/2023
Firmware Version: s1rgs32

I have been a loyal customer of motorola for several years and have always appreciated the quality and reliability of your products. I trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.

I kindly request a prompt response and a resolution to this matter. I hope that Samsung will take full responsibility for the issue and provide a free replacement for my motorola smartphone.

Thank you for your attention to this matter, and I look forward to a favorable resolution.

Sincerely,
Abhijit Reddy