[Resolved]  Motorola Mobility — Moto G- Battery and software issues

My Moto G 4 that I brought on Jan 2017, is getting too hot. Everyday i have to switch it off for 5-10 minutes to cool it down so as to use it again. If the phone has 50-60 % charge, the phone gets heated up so much even though i never let my phone to charge more than 98% or so.

Also, the phone flickers sometimes, especially when I keep it for charging. Lot of apps opens at the same time even if i don't touch it. Apps gets closed and open randomly. When I lock it and unlock it again it may or may not stop. This started happening since the next day since I got my phone. It happens now too.

The next thing is that sometimes when I keep the phone for charging the battery percentage doesn't increase. If the charge is say 13%, it remains the same even after like 15 minutes or so. When I switch it off for sometime and switch it on again, it starts getting charged normally. It has been just 4 months since I got the phone.
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May 30, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2017
Motorola Mobility Customer Care's response
Hi Sherin,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks.
Motorola Support
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