[Resolved]  Motorola Mobility — moto g turbo

Address:Meerut, Uttar Pradesh, 250002

Hey everyone
My name is anmol kakkar. I am from meerut city.
First of all i want to ask everyone a simple question.
Do you buy any phone without checking it's features, quality, functions?
Everyone looks for these things before buying
Ok now i will share my story, i purchased this phone moto g turbo on 5th sept 2016 from my first salary.
Some of the best reasons of my purchase were-
1. Turbo charging
2. Otg connection (Those who don't know what it is, for them-its a function that let's you connect a pen drive directly in to your phone with the help of a small usb device)
3. Camera
4. Service centre availability in my locality.

Soon after the purchase all these functions/feature start turning to the worst.
Motorola manufacturers the worst charger a company can. This is for the 3rd time i will have to get my charger replace. Moreover it's a lie that motorola claims that it charges 45%in 15 minutes.

Otf connectivity was the major reason i purchased this phone, but with a software update or some android update i lost this function.
I don't remember the exact date i guess in november i received the update.
For a long time i was in d state that may be dere r sum technical issues because of which this function is not working, so i decided to call customer care.
I shared all my problems with the representative and in the end what he said 'we can't do anything in this case'
I was like dude?
Just imagine you purchase a phone for its sum function and soon the co remove it. How will you feel?

Last but one of the most # thing, its screen problem because of which it's camer quality decreases by 80%.
The screen is cover with small linings, which can be ignored by the user but is comparable.
The company itself know this problem very well, if you will ever call motorola helpline they will give you a option i[censored] r seeing any lines on the screen then press _
For this problem i went to the service centre again, they told me that it's screen will get replace.
I said ok.
They asked me to leave the phone for minimum 2 months and the reason were 1. Due to shortage of screen &
2. We don't repair it here, we have to send it to some big city.

Can you live without your phone for 2 months?
Help me guys.
#motorolasucks
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Aug 25, 2017
Complaint marked as Resolved 
Not resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2017
Motorola Mobility Customer Care's response
Hi, Anmol.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support
Aug 25, 2017
Updated by Anmol kakkar
Nothing can change in this country, even this consumer court is just for name.This no response leads to crime sumtyms.Motorala now I am filing a legal case.
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