Motorola Mobility — Moto G3 Service delay

Jaffer Arif

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600018
Website:	www.motorola.in

My name is Jaffer Arif and i am using Moto G3, Its a very good mobile but recently i faced some problem in the mic. I contacted Motorola customer care on 20.12.2015. Their response was very good and suggested me to give my mobile to one of their client service center M/s. Trident Technologies Chennai. I took the mobile on 28.01.2015 to that service center. After checking the mobile they said that there is some problem with the motherboard and they took it for the service on the same day. They agreed to give it back after a week. But even after seven days i dint receive any response from them. I called to Trident Technologies but they said like they cannot connect to Motorola Site on 20.01.2016. When i called back to Motorola they assigned a technician for resolving the issue and that technician assured me that the mobile will be ready on 22nd January. I got the confirmation mail also from him. I tried calling them on 19th and 20th January, but i came to know that my motherboard has not yet reached the Motorola Service center. They assigned me a date but till now my device motherboard not yet reached the service center. This was confirmed by Motorola's Representative.Motorola customer care executives are not allowing me to talk to the specific technician for this issue. Motorola is one of the reputed companies but issues like this will bring a black mark in their name. I am appealing to the concerned people of Motorola to look into my problem and take necessary actions for resolving my issue.

Work Order No : OTM/MG/15/05658

Issued Date : 28/12/2015

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Jan 25, 2016

Updated by Jaffer Arif Its been four days after i made the complaint. So far no process from Motorola. All i got was a same old response and they itself don't know when they will deliver my mobile. Really too bad Motorola. If they cannot provide customer satisfactory services then there is no use of saying that they are the reputed company. No way. Remember you are making your trusted customers as fools. Nobody will be ready to loose a single penny of their own. So i am. Very Bad poor service Motorola. Its better for people to not to buy Motorola's things hereafter. You are getting our money and making us fools. Remember we are deserved to claim our rights.