Motorola Mobility — Moto g4 plus , service centre unethical behaviour

aakanksha27

from Shahganj, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226010

This complaint is about moto g4 plus mobile phone.i purchased it two months before...last month in morning my phone rang but my cell phone screen turned black all notifications and ringtones were there but no display..after contacting to buyer shop ive send it to nearby moto service centre on 23 jun 17, but after checking my phone for 3 hrs they cudnt findout the specific problem as they were confused it cud be either a display problem, or motherboard..they didnt respond well infact few other customer were also dissatisfied with their inappropriate responses, so i decided to go to other moto service centre cz these people were not able to solve my problem, next week again shopkeeper suggest me to send my phone to the same centre cz my device was opened there, and in terms of claiming warranty its important not to open mobile set here and there...

Again on 29 june i wasted my 3 hrs and shockingly the defect was changed this time, they said that my handset is bend and this defect not covered under warranty and returned my phone, i was feeling cheated coz for second time they gave such an excuse for not repairing my phone under warranty, they wrote phone is dead infact my phone was in working condition except display while submitting ...so i decided to give my phone to shopkeeper so he will send it to service centre so that my phone will be properly diagnosed and repaired.

And shockingly this time shopkeeper told me that the service centre gave a weird responce that phone is already opened somewhere else, few screws are missing and they cant repair it...

Now im helpless ...what to do, ive submitted my phone thrice at moto service centre, firstly they were unsure about display and mother board problem, second time it was bend device and third time other moto service centre ( where shopkeeper submit)said that it was already opened sumwhere screw missing and tempered.i know tht since begining i send my phone to service centre everytime and they are responsible for its current situation.

Who opened my phone, how the defect can change everytime initially display then motherboard and bend finally tempered? Who tempered it? means they simply dont want to repair my phone under warranty .

Images for references attached
23 june service centre msg
29 june service centre customer slip
Handset detail

+3 photos

Was this information helpful?

No (0)

Yes (0)

Motorola Mobility customer support has been notified about the posted complaint.

Jul 12, 2017

Updated by aakanksha27 Collected my phone from shopkeeper on sunday along with service centre doc. Now neither it was ringing nor any notification sound was there, contacted to the engineer of service centre he told me that when he checked the handset, my motherboard wasnt in working condition may be the person of previous centre mishandled it ( in detail he told me whole; technical stuff but all i got was while checking motherboard sumthing shortcircuit type happened or soldering got fused) He also told me that if my phone was ringing n notifications sound were there that means initial fault was just related to display. But at present as he checked this handset is totally useless stuff coz its slightly bend, display problem, screw &; component missing motherboard is in nonworking condition.

;What can i do now...
The one month old handset that was just not showing only display but was in proper working condition till midnight of 28 june before sending it to service centre on 29 june is full of faults and they mishandled it to void my warranty...and returned it.