[Resolved] Motorola Mobility — Moto G4 Plus/Tampering with my phone to void warranty, unethical behaviour | |||||
My warranty was going to expire in 3 days(9.7.17). i had talked to their customer care(Agent-Dinesh) on the morning of 6.7.17 and i told him that my Turbocharger isn't working properly- its charging my phone slowly(no turbocharge), as a matter of fact, it isn't charging any other phone in turbo mode too. But any other turbocharger works perfectly on my phone. He asked me to visit the service centre. So I went to your service centre in Noida(in Wave Mall, Sector 18, Noida), on 6.7.17 and told the executive this issue, and i also mentioned the issue of screen burn of my phone. She said that after checking, the screen will be replaced and the charger too after checking it. After an hour they said that some pin(I don't recall having any such crack on the micro-usb charger port before) of the phone is broken so nothing can be done. I came home to charge my phone and it wasn't even charging anymore. I guess the technician has tampered with my device deliberately to put it out warranty. Numerous chats and calls to customer care haven't solved anything. Even written to Motorola itself with no reply within 24 hours as promised. All of my chat history and call history are there with them since they knew my case history every time. The reference number for my complaint: #[protected] Was this information helpful? | |||||
Aug 7, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
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