[Resolved] Motorola Mobility — Moto z play - lcd defect

vishalse

Address:

600020

Issue: manufacturing defect in lcd screen
Date of purchase: 13/02/2017
Complaint: my phone screen stopped working in may and went to the motorola service center in tnagar, chennai to fix the same, as the phone was still under warranty. To my shock, the lasy at the srevice centre said that lcd screen is not covered under warranty and made me pay inr 12500 (Half the cost of phone!!)

It's absolutely ridiculous that i have to pay for a manufacturing defect (Even the service centre said it was not my fault) but i had no choice as all my complaints to the customer support fell on deaf years and as it is my work phone. Also, the service center wrote that the screen was broken on the report when that was not the case (Photos attached)

Please advise on how to get a refund on the extra money i have paid.

+4 photos

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Jul 17, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Motorola Mobility Customer Care's response Hi Vishal,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Regards,

Jun 21, 2017

Updated by vishalse Hi,

I have not received any update on my complaint yet. Please advise.

Thanks,
Vishwas

Jun 29, 2017

Updated by vishalse Hi All,

It's been more than a month since I have given the complaint but no response has been received from your end. I will have to go via the social media route by the looks of it, in order to elicit a response from your end.

Thanks,
Vishwas