[Resolved]  Motorola Mobility — Moto Z play touch screen and sound issue

Address:	Ajmer, Rajasthan, 305004
Website:	Sound and Touch Issue on Moto Z play

I have purchased Moto Z Play in Nov. 2016 and Few days back the sound also having issue of slow sound. I have planned to visit service centre but meanwhile some government meeting was planned out of my area so I decided to visit on coming days and on Friday i.e. 16.6.2017 my moto z play phone touch screen stop working when I was out of station for meeting. I came back on 17.6.2017 and search of service centre and visited on Monday i.e. 19.6.2016 to service centre at Ajmer in Amar Plaza. After some time they told me that their is issue of IC due to water /liquid where as I could not found any liquid or water shown by them the opened phone and I also taken picture too as nothing such incident occurs with me where water or liquid issue may come from my side. Also this phone is Water repellent nano-coating and how is possible that where as nothing wrong was happen to my phone for such reasons of water. I am very surprise to know that they told me it will not be repaired under warranty and cost you 7500 for repair. How come it is ? They told that approval from company to be given to them after you mail them the issue then only they will repair it free of cost. This phone is totally intact and nothing wrong was done and suddenly screen was not working on 16.6.2017. I am surprise to have such a response from service centre and why I go for repair under warranty as replacement must be made if some thing wrong where I am not in fault. it seems that it is some internal issue which is being shown as liquid or water issue and the service centre making me fool. So I have sent email to motorola via contact us but no action taken and they also taking side of service centre. So I have decided to send legal notice soon. But I do not contact details and address where legal notice to be sent so please help me as I am 100 percent sure that my side nothing wrong and some thing wrong at motorola side in this matter.