[Resolved]  Motorola Mobility — Moto Z Play with Style Mod - XT1635

Address:

400701

I bought Motorola Z Play Model XT1635 from flipkart on 06th November, 2016. It worked fine for 5 months. One month back it suddenly got hanged and inspite of several log off and log in it could not start properly. There was a reboot issue. I submitted my handset to Newtech Service Centre at Vashi. They did not care to respond back and update me the status. The contact number provided on the job sheet was not working since months. I have to visit the service centre to take the update. The phone was still not ready. They took 15 days to resolve the issue. They had to replace Main Bopard. After a week i received an update from motorola and again the same problem started. Also, there was a sound issue. Again i had to submit to a different service centre (lenovo) Vashi. They wasted my half day and later on said that the handset has to be kept under observation or software testing. I followed up twice later but was not happy with the response. It's really pity that a company like Motorola/lenovo has so many issues with the handsets as well the service centre service and response is utterly poor. I would like to have a new handset. I cannot spend my precious time. It's sheer waste of time, energy and money. I hope the company takes this very seriously and resolves this issue in a professional way if they really wants to survive in the market and gain more customers.

Thanks & Regards,
Javed Sayed
[protected]
Navi Mumbai
Maharashtra