[Resolved]  Motorola Mobility — Motorola 3rd gen

Address:New Delhi, Delhi, 110075
Website:motorola.in

Dear Sir,

I have bought the motorola 3rd generation mobile few months back (It is still in warranty period ) . After sometime one day, mobile was not getting charge so i thought it may charging jack problem so i went to motorola service center i.e B2X, shop No. 56, 57, Aggarwal City Mall, Pitampura, North Delhi ([protected]) . Then they said it will take hardly 3 days to get repair. Then after 3 days, i kept trying to contact service center but they never respond to my call after this i tried to contact motorola customer service but they were also not cooperative they also kept delaying by saying every time that call us after 48 hrs (we will tell you status after 72 hrs ) and so on So instead of just taking 3 days, they took 25 days for repair (its motherboard was changed) but motorola company policy is that their service center cannot keep mobile with them for more than 7-10 days.
So It was worst customer service i have ever experienced.

Now the real picture start - after the 4-5 days of this thing, my Mobile start doing unpredictable behavior
- Anytime it get switch off,
- Its battery get drained to 0% battery.
- If i hit lightly, it get switch off or i run with my mobile phone in my pocket it get switch off
-So after every switch off, i need to start it by bootloader.

But today it become worse as usual it get switch off in between then i tried to switch on by bootloader but it is not getting On . Every time it get switch on for 3-4 sec then switch off

I am so frustrated with this Mototola 3rd generation mobile . So I appeal to motorola company to give me new handset

Regards,
Satyam Sehgal
Was this information helpful?
No (0)
Yes (0)
Sep 8, 2016
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2016
Motorola Mobility Customer Care's response
Hi Satyam,

Sorry for the delayed response. We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.
Complaint comments 

Comments

My moto g4 plus got in trouble i goto motorola center in nagpur i gave them mobile they say we will solve this problem.

nOW on 2nd day i'm calling to there service center they are not picking my call and if they pick call they say hello and disconnecting.

i also have proof

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1939
    Pending
    0
    Resolved
    1021
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information