[Resolved]  Motorola Mobility — Motorola g4 mobile bloated

Address:	Hyderabad, Andhra Pradesh, 502032
Website:	www.motorola.in

My syster divya vani anakali, purchased a mobile from manufacturer motorola the amount rs. 14999/- as mentioned in invoice dated 22-aug-2016 (Copy attached). On 27-oct-2016, in normal operating conditions, the mobile phone exploded with a terrifying blast at my home.
It’s only that by chance no one was near phone or using it, else it would have been a certain tragedy inflict multiple lives.
I contacted motorola support on 28-oct-2016 and reported them the incident,
And demanded a refund of my paid amount, as well as the compensation against negligence in consumer safety that caused immeasurable mental stress and severe health issues to me and my family member.
Motorola on my report, didn’t act in professional way, and on the other hand, they extended my troubles by compelling my time on name of discussions with management. After days of tedious follow up, motorola offered me replacement of mobile as their best response towards my incident.

I therefore request the consumer court to provide me justice and set an example for those providers who prefer their monatory gain over safety of consumers.