Motorola Mobility — motorola g5 plus... service center kills the value

Address:

Thane, Maharashtra, 400078

The display screen was broken and then the same was submitted to motorola service center at address: shop no. F-11, first floor, eternity commercial complex, lbs road, teen haath naka, thane west, mumbai, maharashtra 400604 with the work order number: mot/ete02/ci/9/17/0001607 dated 20th sept. 2017
I was told (Orally) that the mobile phone after paid repair would be given back to me within one week.
I am a government employee at a highly responsible position and the alternate phone i have is not a smartphone and does not have 3g and 4g services and have been finding it very difficult to attend my duty.
Every time i call enquiring about the phone i get a plain reply that it will take 2-3days more. When i called today after 25 days, the reply was it will take another 6 days.
Will i get the phone... Will the service center take responsibility if any service matter goes wrong.
I look for compensation for the mental torture and adding inefficiency in my job.