[Resolved]  Motorola Mobility — Phone repair

Address:

Ludhiana, Punjab, 141013

I would like to bring to your kind attention that i own a moto x play handset which i recently purchased in the month of october last year(19th). The handset was working fine until january when i faced an issue regarding it's working. It was on the 20th of january that my handset was re-starting again and again until the battery drained and would eventually switch off. I went to the authorised service centre in my town where i was told to wait for some time till they figured out the problem. After waiting for about fifteen minutes i was informed that the software of the phone needs to be re-installed for which i granted them the permission. Again after waiting for about half an hour i was told that the problem still persists and that the mother board of the handset needs to be replaced which i opposed strongly and told them that it had been just 2 months that i bought the phone and it had been working totally fine till that day. After all my oppositions i was told that there is no other option rather than submitting the phone for repair.But then i tried calling the customer care helpline number[protected] seeking for an alternative than to get the mother board replaced at such an early stage but it was to no avail. The customer care executives had no alternative to this problem. I asked them to replace my handset with a new one as the issue was a major one and i was reluctant to get the main hardware of the
phone changed just after 2 months of purchasing. But everything i tried was in vain. So when there was no executive ready to help me i had to submit the phone for repair at the authorised service centre on 20th January 2016 and i was given 10 days time for repair. 10 days passed and i enquired about my phone to which i was given another 10 days time to wait as the part had not been shipped. This was the time when i called the customer care helpline asking for a reason as to why the part was not being shipped to which the executives had no valid reason. After all the conversations i was told that i would get my phone back on 4th March 2016 which was yesterday and till now the part has not been shipped. It just takes a courier 3-4 days time at max to reach the destination whereas in my case it has been 45 days since my phone went in for repair. And above all i've been trying to call the toll free helpline[protected] for the past 2 days and it is engaged.
The last thing i can do now is file a plea in the consumer forum and only then can i know what has been the real problem for not repairing a within warranty phone for 45 days. Sorry to say but I am totally disappointed with motorola and it's services and i don't think i will be able to recommend buying a motorola handset to anyone.
I am attaching the scanned copy of the job sheet and the bill invoice alongwith.
My device details-
Moto X Play- 32GB Black
IMEI No- [protected]
Purchase Date[protected]
Submitted for repair on[protected]