Motorola Mobility — Poor customer service & delayed repair

Address:	560068
Website:	motorola

I m using Motorola nexus 6 one of the flagship models.
On 9th jan 2016 for repair at one of the service center in Bangalore named as B2X. Job number: AMSBLK000725 And they informed that it will take minimum 2 and maximum 10 days of time for any kind of issue with the device. Also said that they will keep me informed about the progress as 9th was a Friday I waited till 13th wensday to get any update from the service centre but unfortunately service center guys do not think it as necessary to keep the customer informed about it. So I decided to take a day off from work and visited the service center after calling them 35 times but no response. And came to know that there is a battery issue and it has to be replaced, already they have ordered the spare and will get back by Monday 18th Jan. So I agreed with it. And guess what when I went on 18th Jan to collect the device as mentioned came to know that still the spare part is not available and I have to wait for more 10 to 15 days to get it as its not available in stock anywhere in India. So asked the store manager to give that in writing so that I can check with the company customer service but he denied. I decided to bring back the device unrepaired. Then tried calling Motorola customer care number [protected] and spoke to an agent who mentioned that he has escalated the case and I will get the call back but nothing happened then I tried to contact them via chat online and got the same statement that will get call back but this time hopefully I got a call back from Motorola supervisor named Susheel who informed me that he will take care of the complaint and get it resolved within 3 days and will also give a call back to reconfirm. As promised by him got a call on 21st Jan from Susheel and got shocked after hearing that the battery is not available in India and they have to order it from HongKong. And no lead time provided . So I asked him to check with any other service center as was travelling outstation for more then 2 weeks on 29th Jan. So susheel agreed to check and call back and also informed that if have to speak to him I can call on toll free number and ask to transfer the call to him as he was handling the complaint. Unfortunately no call back so tried calling on toll free and again one more shock from Motorola agent named Dinesh ashe denied to transfer the call to Susheel and more over he informned that there is no such option in Motorola customer services of escalating or transferring the call on real time and only option is to arrange a call back which I guess is a joke . And also the lead time is 24hrs .
After all this I m feeling like corned from Motorola as purchasing a flagship phone which is still in warranty and no physical damage such kind of service not acceptable. If a company dosent have spare parts to provide I don't tink so they have rite to establish their market .

Solution:
handset should be replaced as spare not available. Or new battery should be provided