[Resolved]  Motorola Mobility — poor handling the device while repair//worst customer care

Address:

641015

I have changed my phone display due to product defect under warranty on 3/6/2017
And on today 5-9-2017 my phone display is found defect, this time is worst than last.

So i have my send representative to multiple mobile care coimbatore for querying warranty details. On 5-9-2017 afternoon my rep approached a women employee on receiving area and then she redirected him to mr. Vignesh (Says he is the manger for moto service dealer)
So vignesh checked my phone, and then he made an oral promise to my rep that this is product failure so he will replace it under parts warranty.
My rep came back with that info,

Than i approached the mr. Vignesh on 5/9/2017 6 pm, once again he checked my phone then said its not covered under warranty because my phone warranty period is expired, i was stunned by his answer.
Then he was argued that he never said those words to my rep regarding warranty replacement. As a customer he handled me terribly.

1 : i have replaced my phone display on 3/6/2017 under warranty, the replaced parts does seems to be original as it slightly different from the one that came with the phone

2 : so obviously the replaced parts under warranty may not be upto the quality standard or maybe its a counterfeit parts. Or the labor who replaced my phone display not handled it properly, i dont know

My phone warranty period is expired on 17-6 2017 i understand this, but i am not asking for any other components to be replaced under warranty, i am asking for the for the display to be replaced under warranty because refer point 1 &2