[Resolved] Motorola Mobility — poor product, poor customer service. | |
i have had at least 4 motorola motos and have had problems with them all.in may of 2017 i purchased a motorola moto and had nothing but problems. My phone was returned at least 3 times and each phone was sent back to me with a different problem. I insisted on a refund and finally was approved for one. I was then asked if i would settle for an update on a phone - i believe it was a motorola g5. I received this phone (Not sure of date) and this phone began having problems with a few weeks. I again requested a refund for the original price i paid and this was denied. Below is a link in regards to some of the conversations i had with your company. https://mail.aol.com/webmail-std/en-us/suite more conversations in regards to the g5. Again, i am requesting a refund. If i am not offered a refund i will continue to pursue this matter until a refund is received. I have had at least 4 or 5 different phones, all with defects. I previously sent you a copy of my original sales receipt. Obviously you cannot stand behind your products - for $225 you cannot afford to satisfy a customer??? I have had no less than 40 emails between myself and your business, all of which i still have filed. I have contacted consumer affairs and other agencies and will continue to do so until i receive a refund!!! Was this information helpful? | |
Jan 18, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Dec 04, 2017 Motorola Mobility Customer Care's response Hi, Martin.We are sorry to hear about that, we would like to get more information about your case, please share us your invoice copy and the job sheet received along with your location, feel free to send us an email to [protected]@motorola.com referring to this post. Thanks, -Motorola Support | |
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