[Resolved]  Motorola Mobility — Quality of products supplied and time taken for service

Address:

600100

I am just adding the mails I had written to them and a feedback I had received. I am yet to receive my mobile, (When I enquired today, it was told 2 more weeks)

"Hi,

Hope you are doing great. I was very proud when I was able to order the phone on 29th July 2015 because of my past experience with Moto ( My father still have a Moto E and my brother still have an Moto G2). Now I completely regret buying Moto G3 due to its reliability and build quality.

After using 5 months I had issues with signal in my handset.So I gave the moto G3 for service at B2X, OMR chennai. I was surprised to hear from them that the Motherboard has been replaced. unfortunately after replacing the mother board they didn't had time to fix back the screen to the phone properly.So the screen started to come out, I had to go and get it fixed .

After fixing the screen I had started receiving complaint from my friends and office saying that they were echoed with the same voice of theirs, So I took it back to B2X. They said they dont have the required spares to fix it, they may get it in 1 month.

As this issue kept on happening, I took it too the same service centre again for the echo problem.They took the phone couple of days back and still in service(will take minimum three days). The reason I got today for the problem is " Mother board replacement" :).


My Job Number:AMSCHE006520
Product:XT1550
IMEI: [protected]

So with in 7 months Motherboard has been replaced twice, is this the moto's standard of reliability and Quality?

Is buying a moto phone a punishment to customers?.I had went to the service centre more than 4 times in the span of 7 months..I had spent too much time on this...

If need to change 2 motherboards every 7 months after warranty period, I would need to spend triple the phone cost within 2 years :)

considering the reliability of the spare parts and queue's standing at service centres, cant they stock up enough spare parts?(I could hear the receptionist saying 1 month for a Moto X glass change for different customer)

considering the issues and torture i have encountered, can you please provide a better solution

May be I would suggest a couple of solution

Kindly replace my phone with new one as this one drags me to service centre every now and then.(I am really not happy with the way it's being fixed).

or

Kindly refund my money, I am really frustrated with the service and the phone.


This mail may not add a additional feather to your crown, so kindly dont send this mail to trash.I have even spent some of my valuable time in typing this.

Please send me a good solution else at least spare me a minute to say you have to live with what you have .

Regards
Naveen S
+91 [protected]"