Motorola Mobility — Replace my handset with another defective handset.

Address:

Udham Singh Nagar, Uttarakhand

Hi, Yesterday I visited Motorola service centre(Famous Computers, Bareilly) to collect defective handset and when I reached home, I found that actually It was not my handset, they have replaced its camera and I got new IMEI number i.e. [protected], but the old IMEI number mentioned on it is [protected], which is not matching with the IMEI [protected] mentioned on my invoice (See attachment). They have pasted new IMEI Slip on handset, but old one should also have to match with the IMEI mentioned on invoice. It clearly shows that this is not my handset, they have given any other customer defective handset to me and this handset also have black mark on screen and earphone voice is also breaking in this phone and not clear, which was actually not have on my handset. They are just harassing the customers. So request you to please take a desired action, so they will never do this again. And I want refund or new handset in place of this. Photos Attached for your reference. Regards Manish Kumar [protected]