Motorola Mobility — Replacement of 32 gb motherboard with 16gb motherboard

Address:	Kolkata, West Bengal, 700061
Website:	www.motorola.in

Hi Admin, I had a problem with My Moto X2(32 GB, IMEI NUMBER: [protected])royal Blue handset which I have submitted to Motorola Service center on 5th of December 2015. I received it on 16th of December 2015 and the Motherboard of 32 GB was being replaced by 16 GB. Since then till date they haven't provided me with the correct replacement and it has been more than a month since I am not having my mobile. Each and every time I call the Customer Care, I am being attended by different Customer Care representatives and my scheduled date of call has been postponed each and every time and I feel my case has been left unattended. I am providing the list of the Representatives I have been talking to : 1.Amjad 2.Pratibha 3.Sushma 4.Srinath 5.Mohd. Imran 6.Saiyad 7.Krishan 8.Rahul 9.Upsana and none of them is giving me a proper solution to it. For my further assistance I asked them about their regional manager contact details which they aren't providing to me. Please Look into the issue as it 's my earnest request to you People as customers like me are getting affected due to it and I will be providing you with the screenshot of some of the mail chain that I had with Motorola representatives. Motorola Customer Care Number :[protected] Motorola Customer Service Number (Kolkata, Behala) : [protected] - this is the service Center where I have submitted my Mobile Desirable resolution: Replacement of 16 GB with 32 GB