[Resolved]  Motorola Mobility — rude employees and delayed service

Address:Kozhikode, Kerala, 673101

I submitted my sister's moto g4 plus regarding a charging issue. They said they'd call back with the details once they check it. They didn't call even after weeks. So i contacted them and inquired the status. They didn't even order the spare for repair.

They kept the phone for several weeks there and didn't intimate me with the details. They could have either contacted me and tell the reason for the delay or an alternative solution. Finally, i had to return my phone back without servicing because of their act.

Service details:

Service centre name: rr cell care
Address: elite building, opp mudhra keerthi theatre, vadakara, kerala
Mob: [protected]
Email: [protected]@hotmail.com
Date of submission: 04/10/2017
Date of return: 24/10/2017

The phone had lots of work-related data. Because of their irresponsible behavior, she couldn't do her work properly during these periods.

The employees (Particularly, the lady on the front desk) are very rude and they talk to customers without any good manners. Pathetic experience.
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Dec 8, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2017
Motorola Mobility Customer Care's response
Hi, Sidharth.
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post
Thanks,
-Motorola Support
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