[Resolved] Motorola Mobility — Sai Communication GZB, not returning the phone back after a month

Tanuj Kumar

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.motorola.in

I recently gave my moto x style(your flagship phone last year) to your authorized service centre Sai Communication, Bazariya, Ghaziabad. It had a weird speaker issue where it would just reduce volume drastically if I play anything after 5 seconds. They returned it after 22 days with a non responsive screen. First the bottom part was a little unresponsive, then it grew to half the display's touch functionality not working (the display was fine- just the touch not working). I returned it back again on 8th october as the device was still under warranty, as always they said, "check back after a week". Now it has been 26 days, sometimes they don't pick up the phone, when they do they always say, "the part isn't here yet, it's being shipped from bangalore". Today when they picked up the phone they just said, "call back after a week again!". Every week it seems like the same story, they always say call after a week! How long does it take for a display panel to ship from bangalore? Even if the guy was on a bicycle he would've been here by now! This is just pathetic customer service. I have been a motorola user ever since the original moto x. I still use a nexus 6 as my backup phone and I love the screen. I was planning to buy a moto g4 plus for my sister but now the recent turn of events had shook up my faith in the company. Now my phone's warranty just expired yesterday, If they screw something up this time around it's gonna cost me a lot of money to repair it, Even the touch screen digitizer is 6500 bucks! Motorola please look into this matter and either extend my warranty or provide me with a replacement unit if possible so that I can have peace of mind and enjoy my device. Just give me my Moto X Style back asap.

Thanks
Shahzad Khan

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May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Motorola Mobility Customer Care's response Hi Tanuj,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks
Motorola Support.

Nov 18, 2016

Updated by Tanuj Kumar Is this the default reply that you guys just copy and paste to every complaint. I tweeted on twitter and got the same reply word to word. Then I thought maybe it'll help if I just mail them as they said. I mailed them a detailed email regarding the issue and not surprisingly, I got no reply!

Nov 18, 2016

Updated by Tanuj Kumar Regarding the status of the phone, I've been calling sai communication, gzb. Since 40 days now. Yes, it has been 40 days and I haven't got my phone back. Everytime they say the part isn't here yet and it's not in stock even in their headquarter! I mean how sloppy motorola, You don't have a display in stock of the most premium phone you made last year! I'm feeling stuck here having bought a motorola phone, is this how you treat your customers after making a sale?

Nov 23, 2016

Updated by Tanuj Kumar Okay, Officially 46 days later after taking my phone in for repair, the guys over at sai communication tells me that my phone can't be repaired as there's no display in stock and will never be. You need to talk to the guys over at motorola support who just are of no help, they just tell refer you to people and never get anything done! They just told me to collect the phone back from there after wasting 45 days of precious under warranty time!! Now my phone is out of warranty and the damn display costs 6500 bucks which they don't have in stock!!! This is just awful Motorola! This was not expect from a world class phone manufacturer like you!